Terms of Service

These Terms apply to valuvia.net and Valuvia packages. Address: 1484 Pollard Road, Los Gatos, CA 95032. Customer Care: support@valuvia.net · (888) 805-7076.

Website use

Browsing the site, running a free preliminary property check, creating an account, or buying a package means you agree to these Terms, the Privacy Policy, the Service Disclaimer, and—if you pay a Valuvia fee—the Refund Policy. You must be at least 18 years old to purchase. You may use the site only for lawful, personal review of a property you own or are authorized to act on as the owner. Do not scrape, overload, reverse engineer, or misuse the service.

Service

Valuvia prepares optional owner-filed assessment-review materials. Paid Valuvia review packages are currently available for eligible residential properties in Riverside, Los Angeles, and San Diego Counties, California. Valuvia service fee: free for the Informal Request Package or $45 for the Formal Appeal Package. County charges are separate. Riverside currently lists a $30 formal appeal filing fee. Los Angeles currently lists a $46 non-refundable formal appeal filing fee and a possible hardship-waiver process. San Diego currently lists no county assessment-appeal filing fee. Check the official county website for the current fee before filing. Valuvia is not a county agency, law firm, tax adviser, licensed appraiser, legal document assistant, or filing representative, and does not appear at hearings.

Filing and payment

You receive the applicable county form before payment. You must verify it, sign it, file it directly with the correct county office, and upload the county filing receipt. Valuvia charges its service fee only after acceptable filing proof. Payment unlocks the remaining reviewed documents. County fees, postage, and third-party charges are not Valuvia charges.

Your responsibilities

You are responsible for accurate information, current forms, signatures, county fees, filing addresses, deadlines, and property-tax payments. Online filing may provide faster confirmation; paper mail may be slower or lost. Keep a complete copy and county receipt. No outcome is guaranteed. Do not file materials you know are wrong.

Electronic notices

You agree to receive service notices electronically at the email you provide, including order, payment, security, and filing-status messages. Marketing email is sent only when you opt in and can be stopped at /unsubscribe.

Corrections, refunds, and license

Report errors promptly. Valuvia may correct or replace affected materials. Refunds follow the Refund Policy. Documents are licensed only for your personal, lawful use for the identified property. Valuvia keeps ownership of its templates, software, and site content.

Limits, law, and changes

To the extent allowed by law, liability for a paid order is limited to the Valuvia fee paid for that order. Nothing limits nonwaivable consumer rights. California law governs these Terms, without regard to conflict-of-law rules. Except where prohibited, courts in Santa Clara County, California, have exclusive venue. Updated Terms appear on this page. A paid order stays subject to the Terms posted on the charge date unless a change is required by law.