THIS ASSESSMENT REDUCTION FILING SERVICE IS NOT ASSOCIATED WITH ANY GOVERNMENT AGENCY. IF YOU DISAGREE WITH THE ASSESSED VALUE OF YOUR PROPERTY, YOU HAVE THE RIGHT TO AN INFORMAL ASSESSMENT REVIEW, AT NO COST, BY CONTACTING THE ASSESSOR’S OFFICE DIRECTLY. IF YOU AND THE ASSESSOR CANNOT AGREE TO THE VALUE OF THE PROPERTY OR IF YOU DO NOT WISH TO CONTACT THE ASSESSOR YOU CAN OBTAIN AND FILE AN APPLICATION FOR CHANGED ASSESSMENT WITH THE COUNTY BOARD OF EQUALIZATION OR ASSESSMENT APPEALS BOARD ON YOUR OWN BEHALF. AN APPEALS BOARD HAS THE AUTHORITY TO RAISE PROPERTY VALUES (BUT IN NO CASE HIGHER THAN THE PROPOSITION 13 PROTECTED VALUE) AS WELL AS TO LOWER PROPERTY VALUES.
ValuviaValuvia
Check

Valuvia policies

Customer Refund Policy

This policy covers only the Valuvia service fee. County fees, postage, and other third-party charges are outside Valuvia’s control and are not refunded by Valuvia. Duplicate or erroneous Stripe charges are always refundable.

Formal Appeal Package ($45)

Within six months of the Valuvia service-fee charge, you may request a refund of that $45 fee if the county does not reduce the assessed value or the formal appeal is unsuccessful (denied, dismissed, or left unchanged). You must upload official evidence—such as the county or Assessment Appeals Board decision letter, or a county-portal confirmation of the result. Valuvia reviews the evidence by hand and targets a written response within 5 business days. Approved refunds return to the original payment method.

A withdrawn appeal, a late request after six months, missing or unusable evidence, or a reduction (even a small one) does not qualify under this Formal Appeal track. County filing fees are never refunded by Valuvia.

Prop. 8 Informal Request Package (Free)

The Prop 8 Informal Request Package is provided free of charge — there is no Valuvia fee, so no refund applies. Valuvia still verifies a county filing acceptance or receipt number for that informal request before unlocking the remaining reviewed documents.

How to request

Use the outcome form on your order page (Formal Appeal) or email support@valuvia.net / Customer Care with the order number, purchase email, and evidence. Valuvia, 1484 Pollard Road, Los Gatos, CA 95032 · (888) 805-7076. Nothing in this policy limits nonwaivable consumer rights.

Questions about this policy may be sent to support@valuvia.net or (888) 805-7076. Business address: 1484 Pollard Road, Los Gatos, CA 95032.