THIS ASSESSMENT REDUCTION FILING SERVICE IS NOT ASSOCIATED WITH ANY GOVERNMENT AGENCY. IF YOU DISAGREE WITH THE ASSESSED VALUE OF YOUR PROPERTY, YOU HAVE THE RIGHT TO AN INFORMAL ASSESSMENT REVIEW, AT NO COST, BY CONTACTING THE ASSESSOR’S OFFICE DIRECTLY. IF YOU AND THE ASSESSOR CANNOT AGREE TO THE VALUE OF THE PROPERTY OR IF YOU DO NOT WISH TO CONTACT THE ASSESSOR YOU CAN OBTAIN AND FILE AN APPLICATION FOR CHANGED ASSESSMENT WITH THE COUNTY BOARD OF EQUALIZATION OR ASSESSMENT APPEALS BOARD ON YOUR OWN BEHALF. AN APPEALS BOARD HAS THE AUTHORITY TO RAISE PROPERTY VALUES (BUT IN NO CASE HIGHER THAN THE PROPOSITION 13 PROTECTED VALUE) AS WELL AS TO LOWER PROPERTY VALUES.
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Valuvia policies

Privacy Policy

This policy explains how Valuvia handles personal information on valuvia.net. It is also the notice at collection for California residents.

Information collected

Identifiers and contact details (name, email, phone, account login); commercial and property records (address, APN, assessment data, public records, comparable-sales inputs); order and payment status (including last-four and charge status via Stripe—not full card numbers); county filing receipts; uploaded documents and photos; support messages; consent choices; and internet or device activity (IP address, browser, cookies, and site-use data). We do not intend to collect Social Security numbers or government ID numbers.

How it is used

To provide property checks and packages, verify filing before payment, process payments, deliver documents, support customers, secure the service, prevent fraud, measure performance, keep required records, and send monitoring or promotional email only when selected. We do not use personal information for cross-context behavioral advertising.

Sharing and processors

Information may be shared with service providers that operate hosting, authentication, storage, payment, email, analytics, and support functions, including Vercel (hosting and Vercel Analytics), Supabase (database and auth), Stripe (payments), and Resend (transactional email). Property and comparable-sales data may come from commercial sources such as ATTOM and RentCast to generate estimates. Valuvia does not sell personal information and does not share it for cross-context behavioral advertising. There is no separate “do not sell or share” request because Valuvia does not sell or share in that sense; email support@valuvia.net if you believe otherwise.

Cookies, analytics, and browser signals

Cookies and similar storage support authentication, security, preferences, and analytics. Vercel Analytics may collect aggregated site activity. Valuvia does not currently respond to browser Do Not Track signals because no uniform standard exists. Where a legally required opt-out signal applies, Valuvia will honor it.

Marketing email

Promotional email is sent only with opt-in. You can stop it at valuvia.net/unsubscribe. Transactional messages about an order, payment, account security, or a request you submitted may still be sent.

Retention and California requests

Order and transaction records are normally kept about five years; other information is kept only as reasonably needed for the purposes above, law, disputes, fraud prevention, or security. Email support@valuvia.net or use Customer Care to request access, correction, deletion, or a copy of collectable personal information. Identity verification and legal exceptions may apply. Where California privacy law applies, Valuvia will not discriminate for exercising applicable rights. We do not use or disclose sensitive personal information for purposes that require a right to limit under CPRA.

Children

The service is not directed to children under 16. We do not knowingly collect personal information from children.

Changes and contact

Material changes will be posted on this page. Contact Valuvia, 1484 Pollard Road, Los Gatos, CA 95032, support@valuvia.net, (888) 805-7076. Privacy complaints: complain@valuvia.net.

Questions about this policy may be sent to support@valuvia.net or (888) 805-7076. Business address: 1484 Pollard Road, Los Gatos, CA 95032.